CUSTOMER CARE

We care about our customers and we would like to ensure your satisfaction and delightful interaction with mumusil. Please feel free to send us your questions or feedback to the email listed below

Have any questions or concerns? 

We’re always ready to help!

send us an email to:

mumusil@yahoo.fr

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RETURNS

If you are not satisfied with the product that you have purchased from us, you can get your money back .

All returns must be pre authorized by emailing; mumusil@yahoo.fr

Items must be returned within 14 days of  receiving the gioods , in all the original packaging

To be eligible for a return, items must be unused, unworn and in the same condition that you received it in.

Any items on the ''sale'' category are final sale and non returnable

Items must be returned to us via a tracked and signed for service. The return shipping charges remain the responsibility of customer.
 

We refuse the right to accept any returns that are believed to be made maliciously, fraudulently or to cause loss, damages

 After we receive your item, our team  will inspect it and process your refund. The amount of the returned items will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

If you have any additional questions or would like to request a refund, feel free to contact us: mumusil@yahoo.fr

 

EXCHANGES

 

We do not offer exchanges. Should you require a new size, a new order should be placed. You should follow the above return policy instructions. You will be responsible for any shipping costs to us. Any items received that fail to comply with the above, will not be refunded.

 

 

FAQ
 

Do you provide International delivery?

 

Yes we provide international delivery .

 

How do I return an item?

 

All returns must be pre authorized by emailing; mumusil@yahoo.fr

How do I track my order?

 

All items are shipped via the postal office. Tracking numbers are mailed to customers after items have been mailed out. I case a tracking number is not received, please email us at mumusil@yahoo.fr 

How can I contact your couriers?

 

please visit the website:

www.laposte.fr .